Penny's staged comms drafts
DRAFT ONLY. NOTHING SENDS.
Every message below is a staged draft. A real send needs (1) Penny's own provisioned sending identity and (2) a human approve-tap. In this MVP the queue releases nothing. Placeholder tokens (front-desk phone, deposit link, review link) stay tokens.
speed_to_lead_instant_reply
channel: sms | imessage | whatsapp | web-chat · grounding: real · gated: true
Hi {{name}}, this is Penny at Pacific Avenue Bowl. Thanks for reaching out about {{occasion}} on {{date}}, and you caught me any time, day or night. I have your request and I am putting the details together now. A real person from our family will confirm the specifics with you shortly, and if it is a party or event, an itemized quote and a deposit link will follow so you can hold your date. Family-run since 1958, and we would love to host you. Anything else you want us to know? Just reply here.
event_quote_ready
channel: sms | imessage | email · grounding: variable · gated: true
Hi {{name}}, Penny here at Pacific Avenue Bowl. Your {{occasion}} details are ready! Here is your itemized quote for {{headcount}} guests on {{date}}: {{quote_summary}}. To hold your date, here is your deposit link: {{PLACEHOLDER_DEPOSIT_LINK}}. A real person from our team will confirm everything with you shortly, and no payment is taken until you choose to place your deposit on the secure page. Questions first? Reply here or call {{PLACEHOLDER_FRONT_DESK_PHONE}}. We would love to host you!
confirmation_after_human_approval
channel: sms | imessage | email · grounding: variable · gated: true
Hi {{name}}, you are all set for {{occasion}} at Pacific Avenue Bowl! We have {{lane_count}} lane(s) held for you on {{date}} at {{time}} for your group of {{headcount}}. {{deposit_status}} Please come a few minutes early so we can get your shoes and lane ready. Need to change anything? Just reply or call {{PLACEHOLDER_FRONT_DESK_PHONE}}. See you at the lanes!
reminder_confirm
channel: sms | imessage · grounding: real · gated: true
Hi {{name}}, Penny at Pacific Avenue Bowl. Just a note that your {{occasion}} is on our calendar for {{date}} at {{time}}. I will send a friendly reminder before the day. If anything changes, reply here or call {{PLACEHOLDER_FRONT_DESK_PHONE}}. See you at the lanes!
reminder_48h
channel: sms | imessage · grounding: real · gated: true
Hi {{name}}, Penny here! Your {{occasion}} at Pacific Avenue Bowl is coming up in 2 days, {{date}} at {{time}}, with {{lane_count}} lane(s) held for your group of {{headcount}}. Outside food is welcome, just no outside alcohol, and bowlers 17 and under need an adult along. Need to adjust anything? Reply or call {{PLACEHOLDER_FRONT_DESK_PHONE}}. We cannot wait to host you!
reminder_day_of
channel: sms | imessage · grounding: real · gated: true
Hi {{name}}, today is the day! Your {{occasion}} at Pacific Avenue Bowl is set for {{time}}, with {{lane_count}} lane(s) ready for your group. Come a few minutes early to grab shoes and settle in. Running late or need anything? Reply or call {{PLACEHOLDER_FRONT_DESK_PHONE}}. See you at the lanes!
post_visit_review_ask
channel: sms | imessage · grounding: real · gated: true
Hi {{name}}, thank you for celebrating {{occasion}} with us at Pacific Avenue Bowl! It was a joy having your group. If you had a good time, would you share a quick review? It really helps our family-run lanes: {{PLACEHOLDER_REVIEW_LINK}}. And if anything was not perfect, please tell me first so we can make it right. Hope to see you at the lanes again soon!
after_hours_missed_inquiry_recovery
channel: sms | imessage · grounding: real · gated: true
Hi {{name}}, this is Penny at Pacific Avenue Bowl. Sorry we missed you! Our front desk keeps regular hours, but I am here any time. I saw you were asking about {{topic}}. I can start your request right now so nothing waits until morning: just reply with the date, the occasion, and how many guests, and a real person will follow up with you first thing. Family-run since 1958, and we would love to help. Talk soon!